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Incubator Service
Our service culture for peace of mind!
CO2 incubators are the pivotal instruments in cell culture labs. They feature complex, dynamic control systems to maintain user-defined culturing parameters. Accurate measurement and control feedback of multiple environmental variables is necessary in order to optimize cell growth and proliferation, at the same time minimizing intercellular variation in physiology, metabolic function and expression. The versatility of the S41i incubation shaker supports the simultaneous culture of adherent and suspension cultures. Even the smallest deviations in the cultural environment can lead to undesirable results. Our CO2 Incubator services components include a choice of preventive maintenance and calibration protocols designed to check, validate and to promote continuous and stable incubator performance, optimizing instrument conformity with programmed culturing parameters. Installation Qualification (IQ) and Operational Qualification (OQ) certification services support your Quality Management requirements by providing you with qualified assurance that your CO2 incubator is functioning correctly, in accordance with manufacturer specifications.
Preventive Maintenance
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
Global CO2 Incubator Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Global CO2 Incubator Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Our comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (temperature, CO2, O2, rH) specifications.
Qualification Services
IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.
CO2 Incubator Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| CO2 Incubator | ||
| CellXpert® | ||
| S41i Incubator Shaker | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
Info: Our service offers may differ by country. Please contact your local service representative for more information.
CO2 Incubator Preventive Maintenance Services
| Preventive Maintenance Services Bestellinformation | Preventive Maintenance |
| CO2 Incubator | |
| CellXpert® | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical / gas supply and fittings | |
| Replace in-line gas filter(s) and auto-zero filter | |
| Check door seals and door hinges | |
| Internal Equipment and Fittings | |
| Check condition of all chamber gas, temperature, humidity sensors | |
| Check security of incubator shelf / shelves and racking system | |
| Check sensor covers are present and undamaged | |
| Check condition of humidity trays | |
| Check condition of wiring system, PCB’s, display, and controller | |
| Check alarms functionality | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
S41i Incubator Shaker Preventive Maintenance Services
| Preventive Maintenance Services Ordering Information | Preventive Maintenance |
| S41i Incubator Shaker | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical / gas supply and fittings | |
| Replace in-line CO2 filter and auto-zero filter | |
| Internal Equipment and Fittings | |
| Check security of shaker platform(s) and flask holders | |
| Check security of incubator shelf / shelves and racking system | |
| Replace platform support post boot seals | |
| Check condition of humidity trays | |
| Check condition of shaker drive belt | |
| Check condition of chamber CO2 and temperature sensors | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |